Horrible Lead Times

Really long lead times. Not even talking about custom prints, I am referring to novelty ready to buy products from their store. Worst part is, I ordered ONE cup. Second time buying and I am once again regretting the decision. Going on a week now, no communication with why it's taking so long or what expected lead times are. Just silence, also no feedback or trail online to track what is happening with your order. Having this exact cup printed myself somewhere else would not even have taken this long.

Won't buy from them again. Can't imagine how long personalized items take.