Pathetic service from Netassess, but also not charmed with Dent docter and Discovery

It is impossible to find someone to speak to, at Netassess, and they don’t have a dedicated complaints line. Discovery’s service on the day the accident occurred was fantastic, but handling the insurance claim has been very bad, and also one cannot find anyone to email, call, speak to, or address – that will assist to sort the problem out or escalate it to someone who can.

For Netassess, a zero rating would be appropriate. Pathetic service and a "don't care" attitude. I had my accident on the 3oth May, and my vehicle lay at Dent doctor from the 1st to the 15th of June 2022.

I had to personally go to Dentdoctor, and follow up with the receptionist, as to where the "Netassess assessment" had been emailed to, for authorization, then phone Netassess, and seek out the agent responsible for handling the matter, (Zaan at email *** )- only to be told "Sorry M'am but the email has been in my trash bin". This has resulted in Discovery only being able to authorise my claim on the 21st of June, as it was a long weekend/public holiday on the 16th of June.

Disgusting service, no follow-up, total disinterest in the client. Why should I, as the client follow up with Netassess as to where my claim is and what is happening?

Further, I have phoned Discovery's call center, over the past month to follow up what is happening on several occasions. Today, I have been cut off in all 3 phone calls, that I have made.

This lack of service impacts on the courteousy car hire that’s part of my insurance package, which will require an extension, due to the parties' poor service, but almost impossible to get them to acknowledge this or sort it out, thus impacting me, the client, and my pocket.

Although the Dent doctor has been most proactive in trying to assist, I do find it to be very frustrating that they haven't kept me updated sufficiently. On the 21st of June, I was informed that they received the authorization from Discovery, but when following up yesterday and today, (28 June), I find that they haven't even received the parts for my vehicle yet!