Complete incompetence

So my car was bumped. Discovery Insure uses Netassess for assessment. They first said bumper should only be spray painted. Then we took itbto panel beaters, the panel beaters where Netassess is seated, then the car needed a new bumper. Then Netassess declined. Back again, then between Renew-it and Netassess they decided to panel beat the old bumper. This process took a week. Then after another two weeks Renew-it tells me that they can't fix the old bumper, the car needa a new bumper. They should start over with assessment. So they can't even acurately assess a bumper crash?

So thanks to Netassess and Renew-it, and don't forget Discover Insure, I am three weeks without a car and we have to start over. All the while I am paying fo a rental car. So Netassess and Renew-it made a mistake, Discovery lists them as preferred supplier as well as appointed assessors. And who is stuck with the rental car bill? Me. So a definite mistake has been made, but I'm stuck with paying for someone else's mistake. None of these three companies wants to take responsibility for the mistake. And I am still without my car.

Complete and utter incompetence and a disgrace. Complete disregard and disrespect for the customer.