smartlife (a net1 company) not very smart *****

smartlife has been lying to us and deceiving us for close to a month now. It all started well, with a phone call from them regarding a policy pay-out of my late father. Within a day, we provided all requested documentation and many affidavits, thinking that was the end of it. After all; they promised payment within a day. Much more red tape followed and more and more lies, making us look like the ********** ones, when smartlife is the one being *********. The one we counted on (Lynette), also now turned out to be a ****. Not to mention Suzette Lee, who, from the start was rude and NEVER returned calls. Even Simon cannot even play “Simon says” and override a flawed system, where their information is inaccurate. The latest story now is that the 1 person who can sign off isn’t even there. ….Really? 1 PERSON?? Even Simon does not seem to have power or authority in this one-man-band.

Every time our hopes are up, you just SLAM us back to the ground.

Hopefully your next communication to us is a proof of payment. We’re holding thumbs that you are able to improve your service and communication skills and stop lying. You should not even be registered as a FSP, being sooo *********. Since 16th March!!! And many promises of 1 day!! SHAME on You!! And all of you who doesn't really work there (since you're never there or at your desks...at least not when we called)