Refused to pay my claim because my son had turned 22 when he passed on.

<p>I had been paying the Net1 Smart life policy every month for years and when i joined i was never told that if my child is over 21 then he/she is no longer covered, i was only told that if he/she is over 21 then i have to pay an extra amount, which is what i had been doing this whole time. Then last year November my son passed away, when i went to put a claim, they required so many documents and i understood because he was ****ed. I submitted all the required documents and kept on going back to them to ask whey was my money not paid, they kept on telling me to wait for their call they are waiting for feedback from the head office and they would not call and i would keep on going back, my claim was submitted on the 5th of December 2016 and only today (11-01-2017) i get to be told that i will not be paid because my son was over 21, mind you i have been using my last penny to go to their offices in Atteridgeville, i am unemployed and had to borrow money for the funeral arrangements knowing that i will pay the people back when the policy repays me, only to find out that i had ben donating my last cent to Net1 Smart life insurance. This company and its staff are so cruel and i wish it could be burned, otherwise people will loose their money like i did. I am not done with them though, my next step is SPEAKOUT.</p>