funeral Claim from SmartLife Insurance

I am a young male from KZN , I have tried to contact The Smart Life Insurance to claim for my Aunt who passed away last year 2017/08. with my family we did find out that our aunt had funeral plan with this company, now I did contacted them from the beginning of February 4th till now they not paying the money. They asked me to to send the following documents. My I.D , Deceased I.D, Deceased death Certificate, My bank Account Information, Proof Of residence, Affidavit stating How I am related to the deceased beneficiary and the Form to fill from Smart Life. I did All that as requested.

So now they had only responded to my email on the 27 Of February 2018 from the email that I sent on the 4th of February 2018. Now they responded to my email saying that they now need BI1663 form (Notice of death). I then responded saying that we have lost that BI1663 form last year during the funeral negotiations and i even stated that on affidavit but they not helping me.

I feel so disgusted about this company and the person that was helping from that company is SIBONGILE KUBEKA.

The company contact details are as follows:

The Smart Life Insurance Company Ltd FSP number 45983 Telephone : ********** Fax : ********** Email : **********

Can somebody help me to get a my claim.

Thank you so much.