1 reviews | Active since Dec 2014
The epitome of poor service
Unfortunately Hello Peter doesnt allow a zero star rating as that is exactly what I would rate the service / interaction with Net Asses. We have been trying to contact them via Telephone, Email and Whatsapp and phone calls are always redirected the the "relevant people" whose phones dont ever get answered. Whatsapp messages go read without a response and emails are probably deleted upon receipt. I did once receive a call on 13th December 2021 regarding a claim lodged in November 2021 assuring me that I would be contacted in 3-4 business days to advise the center my vehicle would be booked in and to date (24/01/2022) no telephone call or communication and my vehicle has yet to be repaired. The best part is that my vehicle was actually hit by another person whose insurance handed the case to net asses so I get to endure the inconvenience of everything & their incompetency, for free.
Utterly pathetic that clients are not able to make contact with service providers.
My suggestion to companies such as Net Assess whose clients require updates and information is that they facilitate a portal type interaction as oppose to limiting this telephonic / Email communications. Perhaps allow clients to log in and search for updates on progress using their reference numbers?
My suggestion to companies such as Net Assess whose clients require updates and information is that they facilitate a portal type interaction as oppose to limiting this telephonic / Email communications. Perhaps allow clients to log in and search for updates on progress using their reference numbers?