Pathetic Service

Poor customer service experienced with Net Assess. My penal beaters advised that my bumber would need to replaced. The vehicle was damaged on the left rear side, but because of minor scratches on the right side not accident related Robbie Oosthuizen declined the replacement. He was very arrogant and rude, stating I would be liable to pay 50% of the repair cost. I pay my full premium every month, and have to pay access, now he wants to tell me to further pay 50% for a new bumper ? So he authorized for a patch repair on the bumper ? The audacity of this man... This company is ripping us off. Insurance companies are losing customers daily because of *********** managers playing god, declining claims we pay for in any case. Pathetic really !!!