*********** assessment process

My car was bumped from the rear and I had to log a third party claim with Discovery. They use Netassess for assessments. First it was impossible to make an appointment, after finally getting an appointment, I could see that the assessment was incorrect, since the bumper probably needed replacement, but they just wanted to patch and paint. Then I took the car to the panel beater where the assessment was done. The panel beater said that in order to do the assessment, the bumper had to be removed and this was not done, so the assessment done by Netassess was done incorrectly. The panel beater then provided an updated quote, which was sent to Discovery and forwarded to Netassess. I had to phone and prompt every day and after three days only, Netassess did not want to accept the new quote, they demanded photos and asked again for the new quote and said they would follow up same day. All the while I am paying for a rental car while this is going on and no work is done on my car.

Then I follow up again. Netassess says they phoned the panel beater, but the panel beater says that they didn't. Netassess asks for photos, the panel beater advises on a re-assessment while the car is stripped.

I am now at day 5 of paying for a rental car, while the Netassess can't seem to get a grip on the work that needs to be done and they are extremely slow in their processing time.