Discovery and Net Assess Worst Ever
<p>Nearly two months and vehicle not even assessed yet.<br /><br />Discovery's client drove into the back of my car and my insurance company ensured that Discovery had all the necessary forms and documents to get my vehicle assessed and fixed, sent no later than the 22nd of March 2017.<br /><br /></p> <p>Nearly two months later I decided to complain about it only to find out that Discovery's consultant Themba Mkhabela claims he/she never reived the "No Claim letter" from my insurance, however my insurance forwarded the email sent on the 22nd of March 2017 to Themba Mkhabela containing the "No Cliam" letter.<br /><br /></p> <p>Finally my details gets sent to Net Assess, where there consultant tries to phone me on another cell phone number that is not mine, however Discovery has sent them the correct number.<br />The Net Assess consultant Shamen Toffie sends me an email requesting my contact details I provide her with my correct cell phone number and she phones and then **** to me telling me Discovery supp**** her with the wrong number. However they forward me the email where they supp**** the correct email to Net Assess.<br /><br /></p> <p>Shamen Toffie told me that I would receive an sms confirming the details for the panel beaters where I should take my vehicle to get assessed.<br /><br /></p> <p>After a few hours I did not yet received the SMS, I decided to follow up via an email requesting confirmation that the SMS was sent, well they just ignore me; <br />so today Friday 19 May 2017, I decided to email them again and upon receiving the details for the SMS, I saw that they captured my cell phone number incorrectly again.<br /><br /></p> <p>Shamen Toffie had two emails; mine and Discovery containing my correct cell phone number.<br />How do you get my cell phone wrong more than once but you have it on two emails?</p> <p><br />This has to go to an Ombudsman, Discovery and Net Assess should stop stalling and get the vehicle assess and fixed.</p>