5 Weeks that the car has been at Ben’s panelbeaters

The assessment company at first they had agreed that the car should be fixed and stopped everything on the day for the car to be fixed and now their busy telling us that they will not authorize for any payment on my Mom’s car to be fixed cause they say it isn’t accident related and the Ben’s panelbeaters have been giving them the report that they have been requesting for from Volkswagen and the manager Gert is rude and told me that they will not be paying for the repairs till he finds out how the damage is accident related and says that the insurance won’t cover the costs and that my Mom will have to pay, what happened in world where we take clients for a ride and giving them the run arounds when they need good service from such companies but not doing what they need to do. A car can’t be at a place for 5 weeks it’s an in convince for people and now my Mom is struggling with transportation due to Momentum and Net Assess. I’m so tired of running behind them and been taken from pillar to post, I think the legal route is the way cause they have violated my Mothers rights as their consumer.