complaint

On the 10th of November 2020, I lodged a death claim for my spouse who passed away on the 11th November 2018 little did I know that I can make a claim for my spouse but through my HR department the claim was lodged, after a week I did a follow-up and spoke to one of the consultants who then advised me that the claim will be sent the committee for review since I took long to do a claim, I have done several follow-ups with the company but no one is giving me a genuine answer whether the claim will be considered or not. I feel that my rights as a client are not taken into account by Nestlife Assurance and would like hello peter to assist me in this regard, Thanks