Rotten spoilt Dark Kit-Kat Chocolates!

It is with great concern I wrote to Nestle complain about the product I recently purchased. I bought a couple kit Kat dark chocolates and I was shocked to open it and to find out the chocolate was almost rotten / spoilt. It had like full white stuff and white spots all over it and smelt awful! My biggest concern is i gave some for my kids which they opened of which I had no clue these were bad!

My family and I are biggest fans of nestle chocolates and products and we don't compromise when it's comes to choosing over other brands, unfortunately this time we were very disappointed and disgusted!

I further more requested for nestle to kindly rectify this issue so it does not be repeated and to please compensate me accordingly. On The 11 March 2024 i had a call from customer care advising me that the choclolates got spoilt cause of improper storage, i said ok, but also advised her it was a month before the product could get expired she advised i should make it my duty when i purchase chocolates to look at the expiry date, i did and therefore i informed her of expiry! she further then stated due to loadshedding and hot days products can get spoilt? so i am confused was the product spoilt due to improper storage or load shedding? Also this was purchased from Pick and pay store, which stores have back up generators?

She also advised for me to get a voucher, and this is still not received??