Poor service

On Monday, January 27th, 2025, I reached out to Nestlé to express my disappointment with their Quality Street product. They responded by offering to send me a voucher, which I genuinely appreciated.

After a few days, I followed up via email to check on the status of the voucher. A representative then called me to inform me that it had already been sent. However, I let him know that I had not received anything via SMS. He assured me that he would look into it and get back to me.

It has now been a day, and I have yet to receive the voucher or any follow-up call. I would appreciate an update on this matter.