POOR CUSTOMER SERVICE

I purchased at Checker Hyper on Black Friday the Dolce Gusto machine at a cost of R800.00. I purchased 4 machines three of which were for the ladies in the office. That evening I attempted to make the trial pack only to find that the machine does not have a selection for the amount of milk and coffee and that you have to guess the quantity. One of the ladies in the office returned her two machines and bought the more expensive machine directly from Nestle, unfortunately I cannot do the same as I had to try the machine out to find out the fault. I sent through a mail to Nestle to find out my options as the machine does not serve a purpose for me as I have multiple sclerosis and cannot judge the quantity of each cup, I need a machine that gives exact amounts and one that I cannot burn myself as it overflows if you do not manually switch it off. I would like Nestle to make contact with me so that I can discuss my options.