Nestle rewards customer's brand loyalty

I bought a bottle of Hazelnut Hot Chocolate, to which I am almost addicted. When it ran out I tried to find more, but I could not. Very disappointed, I called Nestle Customer Service and spoke to Puni Mokatsane. I told her how much I loved the product, and she sympathized with my disappointment, but regretfully informed me that the product had been discontinued.<br> About two weeks later I got a surprise call from Puni. She said that she had found some sachets of the Hazelnut Hot Chocolate, and she was sending them to me as a compliment because she knew how much I loved and missed the product! Two days later they arrived by courier.<br> I am so very impressed and grateful for Puni's dedication to her work, and for her passion for the products. Well done!!