Nestle doesn't care about its product or its customers.

I bought an Aero yesterday and was disappointed. No bubbles inside...it was solid. Also the top area was flaking off bits of tasteless hard chocolate . So I took the time to inform them by contacting their customer care and producing photos in the hope that they might do something. At the very least thank me for letting them know that they have a problem .

But no . They offered me a replacement voucher if I jumped through enough hoops. To allow for a replacement voucher please provide the following details: -BB date -Man date -Batch code -Time -Size of the product -Store & area the product was bought -Name & Surname (if not available) -Your daytime telephone number

I told them I didnt have time no the inclination to jump though all the hoops designed to aggravate and fob me off . My solution is therefore simple ... Buy Cadbury Bubbly in future.