1 reviews | Active since Sept 2015
Nestle--Disgusted with your R30 compensation for reject BABY PRODUCTS
i purchased a box of cereal for my 2 year old, the bag was open already at the seam of the product, luckily I noticed before opening the product fully, I called nestle and they agreed to pick up the product ,I explained that I had no cereal to give my baby from sunday, they only fetched the product on that Thursday,on Friday the call me and tell me that they can send me a voucher for a ****** R90, mind you that is R30 more than what I paid for the item, I spoke to kabello and he advised that there is nothing more they can do. I spoke to one of the managers and she also said that there is nothing they can do. i explained that the R30 is way less than what it would cost me to go to a store purchase the product, this was not my fault that their product was faulty . I am totally disgusted that a multi million rand company would slap me with a R30 for the inconvenience that I received, I explained that I had to feed my baby rice for breakfast for the past week . I have been a loyal customer for the last 4 years ( with my other kid also ) and when there is a problem you say there is nothing more you can do. shame on you Nestle, totally unhappy and disgusted with the way you treated me. I will definitely be switching brands and will tell anyone and everyone I know about your pathetic R30 compensation. In this day and age it will cost me more to take a taxi to purchase the product .
