NESTLE

It's with great disappointment that I have to go this far. I wrote them an email beginning of August asking for advise on my Geno as I can not descale my machine and in the process can't enjoy their lovely coffee. I had no response from them until I had to again send an email on the 26th of August. I only then had a call from a lady who wanted to put me through to the technical department but got cut off. I then received an email from them asking what the problem was. I once again explained my predicament, but yet again NO response until now. To say that I'm SO disappointed in their customer service is truly an understatement.