Nescafé Classic Refile 300g

So bought the 300g refile package, it barely filled the 200g bottle (Half filled). I have logs both a fault using the WhatApp line and website on the 8th January 2021, took them about 2 weeks from the to respond 20th January, which I did, now do I wait again another two week for an answer.

Some of the details they wanted: - BB date 30/11/2021 - Manufacturing date 26/11/2019 - Batch code ***0 - Time 19h53 - Store & area the product was bought: Checkers Meadowdale