Nescafe Alegria coffee machine

I purchased an Alegria coffee machine from Makro about 2 years ago I was so impressed with the machine that a year ago we purchased another one for my parents for Christmas. The other day in Makro I saw a lady at the checkout with one and said to her you wont be sorry you have bought the best coffee machine on the market just hope nothing goes wrong with it cause the after sale service/repair is shocking.. Mine has been in a few times for repairs but this last time has been shocking. Machine went in I waited for over 2 weeks never heard anything eventually after numerous calls I got my machine back had to pay R250.00 and 2 days later same thing was happpening no coffee coming out. called Sherwin again at goldline waited who knows how long got the machine back weeks later a week later same thing no coffee coming out but yet the report on the invoice says checked machine nothing wrong?? so are they fixing it or what?? Called Sherwin again and 2 weeks later still waitng for them to come and collect the machine the blame then goes on to the courier company. At times I leave messages for john or sherwin to call me and they never call back so I stit with a machine that doesnt work !!!!