MILO CEREAL COMPETITION DISASTER

<p>I am a very loyal Milo cereal customer twins boys that are 4 years old when we go to the shop thats one of their top picks. I entered the competition on the 1 st of October the day the competition started and was alerted that I had won R150 Cash Wooohooo. It was downhill from then as I never got the details for collection. I communicated on the Facebook platform were I was ignored until I asked again. I was promised that someone would get in touch with me and nothing happened. I asked once again and was ignored again until I took it to their wall and ask why I was being ignored??? Eventually I decided to get in touch with Nestle customer Care and there was a speedy response from Motlalepule Molefi who had to ask them to call me. I received a call from Ashley letting me know he is investigating it but this is 6 days later and no call back even though I have called his office a few times. Today when I was put through to Ashley he said he knew nothing this conversation and that there may be another Ashley. I received a Cash send message and I just tried to see if it was the one and it went through. Question now is why avoid a customer like this makng me run around like a headless chicken ? What happened to customer satisfaction or at least just communicating with the customer? I love Milo Cereal but too bad I cannot say the same for their customer service team !</p>