Fair is fair

I am utterly disgusted in Nestle SA. Finding fault with a brand is already a nail in the ass and now we still have to get **** service from the consumer line. I wrote a email to them because I have a tuck shop at home trying to make ends meat, so I sell a shot load of their barone chocolates. I had many my custies, come tell me this product seems old. I tried one myself and also found it distasteful. This is dairy product used in these it can cause health issues. So I email them and inform them about my problem. They took their own time to respond and then the Agent Milly does not read the email correctly and did not even ask me the size of box? She just sends me a voucher of R30. For f@@k sake I am suffering because my customers aren't happy and I had to loose stock. And I then called her and she had such a snotty attitude with me, I ask for her boss she said she is out. She will have her call me back. Two days later still waiting for a boss... If this is your service delivery.!!!?!? Please I am really ****ed....

You guys are suppose to be retaining your clients not send them to hell.

why was I not told on the enital email when I had to fill the product details out, that they want to collect almost a 3 mails and 13 working days later.