Extremly bad treatment of customer complaints

<p>Friday 23rd of September i bought 5ltr farmhouse icecream. When i got home i discovered the seal was broken and the contents almost hlfway. I contacted Nestle through facebook. I got a reply on monday 26th of september. I was asked for my details as i would get a call soon but have since not got anything. I was given the email ********** to forwad my complaint. Of which i did. I got a response the same day that my issue was being looked upon. The same day i got another email for me to rate their services with my interaction with a concultant of which i had no interaction with.</p>