Dissapointed with hard hot chocolate 1kg

I DONT KNOW HOW TO SAY THIS BUT I AM REALLY DISSAPOINTED WITH NESTLE. I REGULARLY PURCHASE HOT CHOCOLATE BUT WHEN I PURCHASED A 1KG HOT CHOCOLATE TO OPEN AN FIND IT HARD I DINT KNOW NOW I THINK SHOULD CHANGE MY BRAND.DISSAPOINTED. I ALSO EMAILED NESTLE.