Coffee, Coffee, Coffee...I need Coffee

On Monday, the 11th of July 2022, we have placed an online order to some coffee pods. Our account was debited but to date, we have not received an confirmation that our order was received or anything. The whole of last wee, i tried calling the call center number *** and no one answers our calls, except the automated response. I have selected every option and whilst holding on, the call just cut. I wrote a complaint on Nestle's website and finally 2 ladies came back to me, took out details and promised that this will be investigated and that they will get back to us. Its now been a week and one day and we are still waiting for feedback from Nestle and its representatives.