POLICY CANCELLED WITHOUT ANY WARNING COMMUNICATION

After 8 to 10 years paying my premiums to Ness Consulting, they cancelled my policy without sending a warning message or reminder that the premiums are overdue. The consultant is telling me that they have a communication issue as a company and so many people have been complaining about it, however it hasn't been sorted. My issue it's the cancelling of the policy without any notification.

I'm told that I have to reinstate my policy and be on the waiting period again for 6 months.

What A POOR SERVICE!!!