CV
Carina V
1 reviews | Active since Jul 2016
13 Apr 2023, 14:41
Incompetence Ness Consulting
After paying a funeral policy for my mother the past 13 years, I cannot obtain a status of the policy or even the correct amount that I should pay. These people are ***********. I have paid more towards the policy than the actual cover. Does it make sense? NEVER use them
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Replies (4)
Ness Consulting's replyOfficial
13 Apr 2023, 14:57Good day Carina,
We have noted your review and regret that our service was not in accordance to your expectations. The fact that you are expressing your unhappiness through this platform without having attempted our complaints resolution process confirms that our service was not in line without set service standards. We profusely apologies for that and perhaps if you can send your expression of unhappiness to complaints @nessgroup.co.za we will certainly be able to resolve this issue and capture your details to investigate this matter. You also have a right to escalate this matter to the insurer of your policy as stated in the Policy Contract or participation certificate shared should find it necessary in order to get a resolution.
We are looking forward to working with you towards a resolution as we will always be on the client side.
Kind regards
Lungile
We have noted your review and regret that our service was not in accordance to your expectations. The fact that you are expressing your unhappiness through this platform without having attempted our complaints resolution process confirms that our service was not in line without set service standards. We profusely apologies for that and perhaps if you can send your expression of unhappiness to complaints @nessgroup.co.za we will certainly be able to resolve this issue and capture your details to investigate this matter. You also have a right to escalate this matter to the insurer of your policy as stated in the Policy Contract or participation certificate shared should find it necessary in order to get a resolution.
We are looking forward to working with you towards a resolution as we will always be on the client side.
Kind regards
Lungile
Best regards,
Ness Consulting's reply13 Apr 2023, 14:57
Official
Good day Carina,
We have noted your review and regret that our service was not in accordance to your expectations. The fact that you are expressing your unhappiness through this platform without having attempted our complaints resolution process confirms that our service was not in line without set service standards. We profusely apologies for that and perhaps if you can send your expression of unhappiness to complaints @nessgroup.co.za we will certainly be able to resolve this issue and capture your details to investigate this matter. You also have a right to escalate this matter to the insurer of your policy as stated in the Policy Contract or participation certificate shared should find it necessary in order to get a resolution.
We are looking forward to working with you towards a resolution as we will always be on the client side.
Kind regards
Lungile
We have noted your review and regret that our service was not in accordance to your expectations. The fact that you are expressing your unhappiness through this platform without having attempted our complaints resolution process confirms that our service was not in line without set service standards. We profusely apologies for that and perhaps if you can send your expression of unhappiness to complaints @nessgroup.co.za we will certainly be able to resolve this issue and capture your details to investigate this matter. You also have a right to escalate this matter to the insurer of your policy as stated in the Policy Contract or participation certificate shared should find it necessary in order to get a resolution.
We are looking forward to working with you towards a resolution as we will always be on the client side.
Kind regards
Lungile
Best regards,
CV
Carina V's updateReviewer Update
13 Apr 2023, 15:15I have been sending emails for 2 years and your company does not reply. Strange how quickly you can reply on this platform but not per email.
CV
Carina V's update13 Apr 2023, 15:15
Reviewer Update
I have been sending emails for 2 years and your company does not reply. Strange how quickly you can reply on this platform but not per email.
Ness Consulting's replyOfficial
13 Apr 2023, 15:30Hi Carina,
As stated, if you can send this to complaints @newsgroup.co.za will get the attention it needs or escalate to the insurer.
As stated, if you can send this to complaints @newsgroup.co.za will get the attention it needs or escalate to the insurer.
Best regards,
Ness Consulting's reply13 Apr 2023, 15:30
Official
Hi Carina,
As stated, if you can send this to complaints @newsgroup.co.za will get the attention it needs or escalate to the insurer.
As stated, if you can send this to complaints @newsgroup.co.za will get the attention it needs or escalate to the insurer.
Best regards,
CV
Carina V's updateReviewer Update
13 Apr 2023, 15:33Clearly again .... I DID
CV
Carina V's update13 Apr 2023, 15:33
Reviewer Update
Clearly again .... I DID