WORST SERVICE EVER NESPRESSO

SAME STORY AS KENWYN G AND MICHELE. SERVICE REQUEST LOGGED ON 16/09. PAY FOR 15 SLEEVES IMMEDIATELY. DELIVERED NEXT DAY.PICK UP MACHINE ONLY ON 30/09. SHOUT AND SCREAM FOR 31 DAYS. TODAY I AM TOLD THE MACHINE DOES NOT HAVE A PLUG - WILL NOT TOUCH!!!! HOW ON EARTH DOES IT TAKE THIS LONG TO TELL ME THIS? TOLD THEM TO GO TO THE HARDWARE STORE AND BUY A PLUG!!!!ABSOLUTELY DISGUSTING AND ABSOLUTELY NO COMMUNICATION. THE CONSULTANT TELLS ME SHE WENT ABOVE AND BEYOND TO FOLLOW UP ON THIS TODAY, AS IT IS NOT SOMETHING THE OTHERS DID. I THEN TOLD HER IT IS HER JOB. SERIOUSLY. I WAS ALSO OFFERED THE OPTION OF A TRADE IN, WHICK I AM SO NOT INTEREDSTED IN. WHAT NEXT? CAN WE CALL GEORGE?