Worst service ever! Missing products

Despite their "1–3 day" delivery promise, it took 8 full working days (from my order on 21 March until today, 02 April) for me to finally receive my goods—and even then, only because I intervened personally. During this time, I have spent over 40 minutes on the phone trying to locate my order. On 31 March, a manager promised to follow up with an email and include "extras" to apologize for the initial delay; sadly, that email never arrived and no extras were provided.

The most distressing part of this first experience: When I finally spoke to RAM, I discovered that Nespresso failed to include my contact number on the waybill (it was entered as ***). Because of this data error, RAM could not contact me. To ensure I actually received my coffee after such a long wait, I was forced to drive to the RAM warehouse at night to personally collect my parcel.

I have emailed them multiple times without response.