warranty not honored

never buy a arochino frother from them. I bought one last year. I had to return it because my lid was leaking. seven months later it did not want to froth again but with the return policy they refuse to replace it a second time even with a 2 year warranty. Roxanne said I must buy the meganism to to froth from an boutique. I went to the Cresta branch and bought one. it still did not froth. Pulesa asked me to send a video but their reply was that they only exchange it once.