Very disappointing customer service

Just want to start with: I LOVE NESPRESSO coffee and own at least 2 machines - I buy pods at least every month. Then I was disappointed when the following happened: I put through my order twice on the 1st of June 2020 due to pmt for the 1st order 'bombing' out; unfortunately both orders eventually gone through and I was debited twice on my bank account. I emailed immediately asking for the 2nd order to be cancelled. Received no response; I emailed again on 3 June 2020 and again NO response; I contacted nespresso via the website, still no response and then emailed again on the 19th of June. I then eventually phoned and the lady I spoke to said the following: she can see the one order was cancelled (seeing that I only received the one order it made sense) but that the credit was now supposed to be processed by the finance department and she will send them an email to affect this. Still nothing happened and I phoned again today, 23 June. The lady I spoke to today said exactly the same as the lady did on the 19th of June i.e. NOTHING has still been actioned and it seemed that she was actually telling me now it is my fault seeing that I did not specifically requested a refund ???? If someone in Nespresso see this, please can you get someone to action my refund? On my account both orders still reflect as 'processing'; No idea why seeing that I did receive the one order. RECENT ORDERS View All Recent Orders Order # Date Ship To Order Total Status *** 6/1/20 Suzette Suzette R 1,943.00 Processing View Order *** 6/1/20 Suzette Suzette R 1,948.00 Processing View Order