DF
Dietmar F

1 reviews | Active since Nov 2012

23 Nov 2018, 16:42

Useless Black Friday Offer

I wanted to respond to a "Black Friday" offer. Logged into my Nespresso account on the website. Took some time to put order together. Went to checkout, supp**** card details. All along, slow responses. Card transaction got canceled eventually. Order in my account showing as canceled. Tried several times thereafter to re-instate the order. No luck. Wrote email. Received unreadable response. Eventually found email client that can handle it. The mail was unreadable because the chosen white text on black background does not work on most browsers. Apologies, servers are overloaded due "overwhelming response". I am asked to contact a call center. I don't do call centers. Thank you, Nespresso for *****ing my time today, by not maintaining web servers that can handle an "overwhelming response" and for using an untested email colour scheme which does not display on most browsers. Truly poor show for a so-called "Premium Product".

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