Unsophisticated and poor service

Firstly, I want to share with you the pathetic courier service associated with Nespresso, for some reason they were unable to get ahold of me for more than a week to deliver my online order for over R800. They don’t give the drivers phones, it’s the 21st century guys. Fine eventually got my order than my machine broke, so I went and bought a new machine on ********** 9 from @ Home & it came with a R400 coffee voucher & 2 Lunga cups. Called the Nespresso Club & I was informed by the consultant that you can only redeem the voucher & cups if you purchase R750 worth of coffee????? No where in the voucher does it mention the purchase of coffee for R750 nor was the consultant at the @ Home store aware of this. Why are you false advertising to sell your product, for a company that implies that they are sophisticated and elite they absolutely suck, 2nd horrific experience in one month with your company and honestly I don’t want to be associated with your brand. Work on properly drawing up your documents and processes (can help you I’m a lawyer) instead of paying George Clooney advertising fees.