Treated like a ********

Nespresso Sandton City, treat your customers with more respect and not like *********. I purchased 18 sleeves of coffee this afternoon, consisting of pack of 15 and a pack of 3. Just after leaving the store my husband suggested we have them wrapped by the SPCA station for a good cause. While asking the lady to wrap for me I noticed that the pack of 3 was not in the bag. I walked back to Nespresso. I told a lady what had happened and she said she could not assist but I need to talk to a manager. I waited about 10 minutes for a Manger just to be interrogated like a ********. The manager said the lady who informed him of my problem gave him the incorrect details. After he went to check the security camera he came back he said why the lady did not put the bag and half heartedly said sorry and gave me the missing item. That after initially treating me like a ********. The SPCA had told me that Nespresso gives vouchers for gift wrapping. Even after telling the manger I am having my gifts wrapped they never offered me a voucher.