This is what service should be - Nespresso

I was having difficulties with my machine, it wasn't piercing the foil container and coffee was a it bitter. I was told to clean it and couldn't source how.<br> One post online and a well informed, well spoken and incredibly helpful agent called me, spoke me through the options. <br> It wasn't just the content, but the response time and quality of the agent. <br> EVEN AT MONTH END ILL NEVER DRINK ******* COFFEE AGAIN.