Terrible Nespresso service

I ordered a Nespresso coffee machine on 26 July 2022, and expected delivery within 3 to 4 days, as has been the case in the past with coffee capsules, and as advertised by them.

Despite two e-mail queries regarding delivery, where, each time I was assured that delivery would take place that day, nothing happened.

When I telephoned them yesterday, I was told that they would call me back, but in any event, delivery would take place before the end of day. Needless to say, they did not call back and no delivery took place.

When I called today, 16 days after ordering, I was told that they would follow up and call me back. They did call me back to say they have arranged a special after hours delivery between 6 and 8 pm.

Well, it is now 8.07 pm, and still no delivery.

I no longer want the machine, I just want a full refund and somebody senior from Nespresso to phone me and understand why they have lost a very loyal customer!!!!!