Taking advantage of a captive consumer.

I purchased a Nespresso machine as a gift for a friend at in Canal Walk November. It was on a less 15% special. When I went to register the machine I was shown a superior machine only available in the actual Nespresso store which I knew my friend would prefer. The store manager said he would be willing to swap the machine but that I would lose my 15% discount, and have to pay in the difference on both the discount and the upgrade. I was aggrieved about this but unwilling to compromise on the model my friend would be happiest with I agreed to this demand.<br> <br> I did ask the manager if given that Boardman's had a special on, would the Nespresso store also be planning a sale of some sort, since my friend's birthday celebration was a month away and I could wait a few weeks before purchasing. He said not. I discovered a week or two later, that just 4 days after my R6000 purchase the Nespresso store had indeed gone on sale with considerable savings and free pods. <br> <br> Both the manager and Head Office staff were unmoved by my protestations, and sadly this only goes to show with what contempt the public will be treated when a product finds a captive market.