Sort out your aftersales service!!!!

I called Nespresso in early December to ask about replacing a part on my Nespresso machine. Two months later, and 50 emails and hours of my time wasted, I was sent a bill today for R20 for the one part of my request which was never delivered - three tiny parts will have been sent by three different courier deliveries - what a waste of time and energy and disorganisation due to very poor communication.