GG
Gail G
1 reviews | Active since Sept 2016
07 Sept 2016, 11:10
So dissappointing
<p> So unhappy with the service I received from the repair department of Nespresso. After our coffee machine went in for repair with them, and having paid them the R600 for the initial repair bill, it broke down again - with the same problem. When we contacted them again to let them know the problem had reocuured, we were told the repair had fallen outside the 6 month warrantee period for repairs, and we would have to pay a further R600 to have the same problem fixed again. #Nespresso - just feel they can do better than that - why did the machine not get properly fixed the first time? #notanespressofan. They are not interested in after sales service, and not interested in retaining customers. </p>
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Gail G's updateReviewer Update
07 Sept 2016, 21:43I am happy to report that someone took the time and effort to consider my request and Nespresso has come back to me offering to fix my machine free of charge. I am delighted they realized the importance of after sales service so am feeling hopeful about a good outcome So from a really disappointing start, I am very happy to change my review to now a satisfied customer.
GG
Gail G's update07 Sept 2016, 21:43
Reviewer Update
I am happy to report that someone took the time and effort to consider my request and Nespresso has come back to me offering to fix my machine free of charge. I am delighted they realized the importance of after sales service so am feeling hopeful about a good outcome So from a really disappointing start, I am very happy to change my review to now a satisfied customer.