Shocking service - where is my order?

I am still waiting for my order - I have had absolutely NO communication as to why the courier has not delivered the order yet. Everytime I speak to someone I am promised feedback, and it never arrives.

Why do you not issue a tracking number when the order is dispatched so I can track it?

Sort out my order asap - I do not want to have to make another phonecall asking where my order is. Please stop making false promises and just let me know where my order is and when it will arrive. Surely it cant be that difficult to phone a courier and find out what is going on?

Sort this out asap please.

Thanks

Matthew