SHOCKING SERVICE BY NESPRESSO

I contacted Nespresso on the 2nd October to inform them that I have 2 Nespresso machines that needed repairs. All information given but only received 1 invoice for R925-00 which I paid immediately. I was informed that my machine would be collected for repair. On the 27th October, I phoned to ask when the machine will be collected. Lots of apologies etc etc etc but to date no-one has arrived to collect. Shocking service by Nespresso that's all I can say. Repair paid on the 2nd October and almost a month later NOTHING!