SHOCKING SERVICE!!!!!

<p>I purchased a Nespresso Coffee Machine Lattissima Touch from Dion Wired, Mall of Africa on 1.5.2016 . The frother on the machine has been repaired twice, for the same problem. I now have the same problem again and the machine needs to be collected. This was arranged to be collected today the 20.6.2016, from the Company, Courierit, they arrived on Friday the 17.6.2016 to collect, when an arrangement was made for them to collect today. There seems to be a miss communication between Nespresso and the Courierit Company . Every time the machine has to be collected or delivered , they arrive at their own time and not the arranged time. I also do not receive a call on the day to confirm the collection/delivery. This is very annoying and inconvenient!!!! I think it time my machine is replaced with a new one.</p> <p> </p> <p>Nespresso is a reputable brand and therefore I would expect better service. PLEASE HELP!!</p>