Shocking Customer Service Nespresso Cresta

So I walked into the Nespresso Cresta Store twice this last week, more or less at the same time 17.20 wanting to buy coffee, and was looking to purchase one of the new machines (a Vertuo). Looking for a tasting at the same time, on the first occasion I was told that there was no milk and on the second occasion I was told that tasting had already closed for the day. I mean really, is this the level of customer service that one gets from a "premium retailer". Needless to say, I bought nothing from Nespresso Cresta, and probably won't support this Store unless the customer service attitude gets a major face lift!