Shocking customer service

I am so furious with the service I have received from Nespresso. My machine died and it was not repairable. I bought a new machine which was delivered on Monday. The machine was leaking and needed to be returned. It was replaced by a new machine on Thursday and today the machine has jammed. When I called Nespresso I was told that there is nothing wrong with their machines even though I have had 2 machines in one week!!! They want to send a courier to collect it on Monday and then I will get a new machine next week. This is unacceptable service. I have asked for a technician to come to my house and they refused this. What shocking customer service