Rude Club Line

I spoke to a very rude consultant from the Club line this morning. I called in to follow up on a repair and coffee delivery (the delivery was covering the cost of the repair) and instead of assisting me or accessing my profile, he just rudely told me the cars were on their way.

I explained that I had not received any feedback regarding the repair or proof of payment I sent through, so I asked him to check that it had been logged. Again I was just told that the cars were on their way.

He finally accessed my account and very rudely told me it was all in order.

I don't expect much when calling in, but having worked in a call centre, I know the importance of answering what the customer is asking. His attitude was not appreciated and the rude tone was unacceptable.