Promo fail

As I am in the service related industry I can understand the frustration lockdown has cause all of us. However I purchased a machine at a significantly higher price due to the free capsules they offered and brand they offer. After numerous attempts at uploading the cashiers receipt from many different cellphones in all different files and after calling the call center and emails was still unable to do so. I eventually drove to my closest outlet and was able to get machine under warranty but told due to T&Cs I was unable to receive my free sleeves. This to me seems to be minor technicality as the machine is now registered @ companies are now selling the same machine and offering the free sleeves. If a consultant could contact me would be much appreciated. ***