Poor service Nestle /Nespresso head office !

Very bad service from Head office . Came all the way for help because it’s impossible to reach anyone telephonically for months ! Mbali Mbongwa assured she will get a rep to call us . It’s for a new business. She refused to give us any contact numbers . Only an email which was never responded to !For such a big brand , Nespresso is handled very poorly . This is going to be escalated to Nespresso /Nestle , Internationally.That’s for sure ! Some training and restructuring is needed desperately and immediately!