Poor Service from Nespresso

<p>My nespresso machine broke a while ago and was out of the warranty period. I contacted Nespresso to fetch the machine and they did so timeously in Cape Town. The turn around time was 5-7 working days to fix and 2-3 working days to deliver (10 working days max). I phoned them after 5 working days to find out about the machine and they told me it has been dispatched). 2 days later i called again and they told me they need to call the Cape Town branch to find out why the machine has not been delivered and they would call me back (which they did not do). After a few hours i called back and they told me the same story and they would call me back in 20minutes (which they did not do). i called a 3rd time and heard the same story only that this time they did get hold of the Cape Town branch and the branch said they did not have my contact number!!! So if i had not called and called they would not have bothered contacting me due to not having my number??? but what confuses me the most is that they contacted me for picking up the machine and ALL my details are on the nespresso client database!!! The assistant at nespresso even confirmed my number whilst on the phone with her! POOR service from Nespresso considering how much we pay for the machines! </p>