Poor Customer Service from Nespresso

<p>i have owned the Nespresso U Milk machine for a few months now and have experienced a fault from the beginning - excess water dripping into the capsule tray. i have booked the machine in 3 times already. By the third time, i requested a refund or differnet machine - which is understandable as the machine is practically new. The customer service guy refused to entertain this, and wanted me to "humbly" accept the machine back and try it again. i think this is entirely unfair, and considering the brand in question, it is utterly disappointing.</p> <p>the gentleman couldnt even put me through to the manager as that is also a process. </p> <p>Why support a brand, that doesnt support you when you require assistance?</p> <p>Disgruntled Nespresso Customer </p>